Business Analyst

Job Title: Business Analyst – E-commerce DomainJob SummaryWe are seeking an experienced and detail-oriented Business Analyst with around 5 years of overall experience and exposure to e-commerce projects. The ideal candidate will play a key role in bridging business needs with technical solutions by analyzing requirements, defining specifications, and supporting the delivery of impactful digital products and platforms.You will collaborate closely with cross-functional teams—product owners, developers, QA, and design—to ensure that business objectives are clearly translated into actionable user stories and system requirements.Key Responsibilities

• Engage with business stakeholders to elicit, document, and validate functional and non-functional requirements.
• Translate high-level business needs into detailed requirement documents, process flows, and user stories with clear acceptance criteria.
• Collaborate with product managers and product owners to refine and prioritize requirements in alignment with business goals.
• Partner with technical teams to clarify requirements, resolve ambiguities, and support the development process.
• Conduct gap analysis, impact analysis, and feasibility studies for proposed changes or new initiatives.
• Participate in sprint planning, backlog grooming, and review meetings, ensuring requirements are well understood and implemented accurately.
• Support UAT (User Acceptance Testing) by defining test scenarios, reviewing test results, and coordinating stakeholder sign-offs.
• Analyze e-commerce KPIs, user journeys, and conversion data to identify opportunities for improvement.
• Stay informed on e-commerce trends, digital customer experience, and industry best practices to recommend product and process enhancements.

Required Skills & Qualifications

• 5+ years of overall experience as a Business Analyst or similar role.
• Exposure to e-commerce projects or digital product environments (B2C or B2B).
• Proven experience in requirement gathering, documentation, and stakeholder management.
• Strong understanding of Agile/Scrum methodologies and tools such as JIRA, Confluence, or Azure DevOps.
• Excellent analytical, problem-solving, and communication skills—able to translate complex ideas into clear, actionable insights.
• Experience working with cross-functional teams including engineering, QA, UX/UI, and marketing.
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related discipline.

Nice to Have

• Experience with e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud).
• Familiarity with data analytics or visualization tools (e.g., Google Analytics, Power BI).
• Understanding of APIs, integrations, and system workflows.